Refund policy
We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.
The item must be in the same condition that you received it, unused, with tags and in its original packaging, in order for it to be accepted for return. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at admin@shoppingljstore.com.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without first requesting a return.
For any return queries, you can contact us at admin@shoppingljstore.com.
Damages and Issues
Please check your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so we can assess the issue and fix it.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), bespoke goods (like special orders or personalised items) and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
EU 14-day cooling-off period Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need to have the receipt or proof of purchase.
Refunds
We will let you know when we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original form of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue the refund.
If it has been more than 15 business days since we approved your return, please contact us at admin@shoppingljstore.com.
The item must be in the same condition that you received it, unused, with tags and in its original packaging, in order for it to be accepted for return. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at admin@shoppingljstore.com.
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without first requesting a return.
For any return queries, you can contact us at admin@shoppingljstore.com.
Damages and Issues
Please check your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so we can assess the issue and fix it.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers or plants), bespoke goods (like special orders or personalised items) and personal care items (like beauty products). We also do not accept returns on hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
EU 14-day cooling-off period Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, the item must be in the same condition as when you received it, unused, with the labels and in its original packaging. You will also need to have the receipt or proof of purchase.
Refunds
We will let you know when we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original form of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue the refund.
If it has been more than 15 business days since we approved your return, please contact us at admin@shoppingljstore.com.